What courier do you use?
We use PostNord “Mypack Collect” for Sweden, Denmark and Finland (Standard shipping).
We use DHL for all other deliveries and express delivery.
Do you deliver to PO Box addresses?
No, we cannot deliver to PO Box addresses.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for the delivery?
Yes, we will require a signature upon delivery for all goods shipped.
Can I track my shipment?
Yes, once your order is dispatched from our head office you will receive an email of notification from us including your tracking number for DHL.
Can I change my delivery address once my order has been placed?
No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.
Duties & Taxes
Customs duties and taxes within the European Union.
No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT. Any local import duties or taxes outside of the EU are the responsibility of the customer.
The following countries are members of the European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic , Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain.
Exchanges & Returns
How to return an item – EU,US and REST OF WORLD ORDERS:
We recommend you to e-mail us for a Returns Label within 7 days of receiving your order, for making sure the products return to us within 14 days. Fill out the Returns Form included with the order.
Please note that all returns should be sent back with the original Rebecca Björnsdotter shoe box and dustbag included in mint condition.
Please ensure when returning the parcel that the Rebecca Björnsdotter box is protected using the carton provided. Please be advised to try on your pair of Rebecca Björnsdotter shoes on a soft surface until you are certain that you will be keeping the shoes. Please also note that any shoes with marks or scratches on the sole(s) will not be accepted for a return or exchange. The box is part of the product and we are unable to accept any returns where the box or dustbag is damaged and will be sent back to the customer at their expense.
You will be notified by email once your return has been received and processed.
Please note that we cannot refund any customs and import fees.
RETURN SHIPPING CHARGES
The shipping charges you will incur through returning an order are as follows. (This will be taken from the total of your refund, rather than charge your card again).
EU Standard: (€ 30.00) – Sweden (€ 20.00) – Nordic – Denmark/ Finland ( € 25.00)
US Express: (€ 50.00)
REST OF WORLD: (€ 60.00)
REFUNDING THE PURCHASE PRICE
Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund. The time it takes for you to get refunded depends on your credit card. The refund should appear on your credit card statement within two months of the return, at the latest.
In case the recipient is not the same person that made the purchase, the refund will be booked onto the credit card holder’s account.
Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded. Shipping cost charge is only refundable for faulty goods.
We prefer that items are returned to us via our own service (DHL) so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare(at)rebeccabjornsdotter.com if you intend to do this for return address.
Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.