Please not that images on our website are as clear as they can be. There might be small colour differences due to the nature of leather and the fur. We have made our best effort to show the shoes as correct as possible for you to see the shape and quality of the shoe.
Please be advised to try on your pairs of Rebecca Björnsdotter shoes on a soft surface until you are certain that you will be keeping the shoes. Please also note that any shoes with marks or scratches on the sole(s) will not be accepted for a return or exchange. The box is part of the product and we are unable to accept any return where the box is damaged and it will be sent back to the customer at their expense.
Out of stock
Is your model or size out of stock? Please send us an email with your request to customercare(at)rebeccabjornsdotter.com and we will contact you for the next upcoming delivery.
Order and payment
What currency do I pay in?
The total of your order will be in Euro.
Please note that if your credit/ debit card is in a different currency the total of your order will be converted into that currency.
There may be associated charges with this from your card issuer. The daily exchange rate will also be reflected and sadly we have no influence over this.
What payment methods do you accept?
We use DIBS for card payments. We accept payment via Visa, Mastercard, American Express and PayPal.
We are based in Sweden and your card issuer may see your payment as an international transaction and charge you accordingly. For further details on this please contact your card issuer directly.
How will I know that you have received my order?
After you place your order, you will receive an email of confirmation from us along with your order number.
Payment for the products and all applicable delivery charges will then be taken.
After your details have been verified and the item(s) located, your order will then be shipped.
Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock styles(s) and your payment for the item(s) will be refunded.
Am I able to track my order?
Yes, once your order is dispatched from our head office you will receive an email of notification from us including your tracking number for DHL.
How do I know when an item is in stock?
Most shoes are in stock and will be available for purchase.
Please be aware that even if the product is in your shopping bag it isn’t reserved and will therefore be available to other customers while you are browsing.
What if an item is out of stock?
If you can see a line through a certain size, it has sold out.
Please email customercare(at)rebeccabjornsdotter.com to see if there will be a re-delivery.
In what packaging will my goods be delivered?
Your order will arrive in a Rebecca Björnsdotter box and dustbag.
What if my order arrives faulty or damaged?
We have a very high quality check at both factory level and before shipment of our shoes.
If you have placed your order on rebeccabjornsdotter.com and you receive faulty purchased products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund. Please email customercare(at)rebeccabjornsdotter.com within 7 days of delivery with images of any of your purchases, which you consider have been delivered faulty.
If you ask for a refund, we may be entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you.
If you would like to exchange a faulty product instead of obtaining a refund, we can only replace it for the same product in the same size and any exchange is subject to availability.
If you ask for a repair, we will do so only where possible and not disproportionate. If you ask for a repair or replacement and we do not provide one in a reasonable time or have reason for not providing one (other than due to your fault), then you will be entitled to exercise your right to ask for a reduction in price or refund.